Return Policy

We have a 30-day return policy on all NON-CUSTOM items, which means you have
30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You'll also
need the receipt or proof of purchase.

To start a return, please contact us at info@luckystarworks.com. Items sent back without prior authorization will not be accepted.

You can always contact us for any return question at info@luckystarworks.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item so that we can evaluate
the issue and make it right.

Exceptions/non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or personalized
items), and personal care goods (such as beauty products).We also do not
accept returns for hazardous materials, flammable liquids, or gases. Please get in
touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know
if the refund was approved or not. lf approved, you'll be automatically refunded on
your original payment method. Please remember it can take some time for your
bank or credit card company to process and post the refund too.

Cancellation
We accept order cancellation before the product is shipped or produced. If the
order is cancelled you will get full refund. We cannot cancel the order if the
product is already shipped out.